Tiered Support

1. Our Team of Caregivers Working for You:

From the start, First Family Home Care is deeply invested in your well-being. A member of our executive team and a registered nurse will meet with you in your loved one's home with an in home assessment. In most cases, the caregiver we place in your home will be a Certified Nursing Assistant instead of a Home Health Aide, which means your loved one is getting a higher standard of care. Additionally, our nurses will be closely monitoring your caregiver to verify we are living up to our commitment to you of professionalism and excellence. Furthermore, members of our executive team and nurses will make regular revisits to your home to conduct reassessments. While most companies do this every 6 months to a year, you can expect to see us doing regular checkups every two weeks.


2. Our Tiered Support Structure Delivers Consistent Quality of Care:

Pre-Screening: We have a comprehensive approach before we even recommend a caregiver

Experience: Verified work history and references with a minimum of 2 years' experience

Safety Precautions: Federal background checks, drug testing, bonding & insurance for all staff

Testing: Caregivers must pass federal and Maryland certifications and our written exams

Orientation Training: Our caregivers go through extensive training before they can go in your home

Support System: A key component of our caregiver's success is knowing they have support behind them

Plan of Care: Our Plan of Care is much more detailed to ensure consistency of care.

Tablets: We supply our caregivers with tablets to facilitate ongoing active communication between our company, caregivers, client and family.

Peer Mentoring: We actively build bridges between our caregivers for a team environment

Staffing Ratios: The industry norm is a nurse per 30 cases. Ours ratio is 1:12. We've cut this ratio to below half of the industry norm. Meaning, our nurses have more time to dedicate to overseeing the care of your loved one.

Up Training: While our quality won't change, we remain flexible for your changing needs

Revisits: The industry norm is to revisit the home every 6 months. We do it as many as 2 times a month.

Continuing Education: We require that our caregivers get a minimum of 12 hours a year.

Recertification: Our caregivers must update their certificate at least every 2 years.

Written and Skills exam: Certifications include such practical skills as bathing, oral care, mobility assistance, assistance with eating and CPR.